Delivery Information

In our commitment to your satisfaction, damaged products will be returned or you will be compensated with credit in your wallet, including shipping costs. To ensure your safety, cosmetic products, perfumes, personal care items, or products that have been used or opened cannot be returned.

Additionally, electronic devices can be returned provided they have not been used or opened and remain in their original condition as received from the store.


Q: Are there any fees for returns?

A: When returning a product that is intact and undamaged, in its original condition, the return fee of 19 SAR is borne by the customer and will be deducted from the value of the returned product.

However, when returning a damaged product, we bear the full return fees.


Q: How can I return a damaged product?

A: Our customer service team will be happy to assist you with this by contacting us through any of the available communication channels at the top or bottom of the website, provided that the returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered.


Q: Can I return a damaged product purchased through our store's promotions?

A: If you receive a damaged product purchased through promotions, the customer will be compensated with either a new product shipment or another product of the same value. The product value cannot be refunded to a bank account.


Q: Can I return lenses that are in their original condition?

A: To ensure your safety, cosmetic products, including lenses, cannot be returned even if they are in their original condition.


Q: What is the allowed period for returning a damaged product?

A: You can return a damaged product within 7 days from the date of purchase.


Q: How long does the return process for a damaged product take?

A: In our store, we strive to satisfy you. The return process may take up to 10 business days.


Q: In the return process, how can I recover the amount I paid?

A: The amount will be refunded after the damaged product arrives to us and its condition is verified. The refund will then be processed according to the payment method used.